Complaints

Updated Communication Protocol for Concerns and Complaints
Dear Customers,
We appreciate your understanding and cooperation as we update our communication protocols. Please take note of the following important points:
1. Contact Email:
For all concerns and complaints, please email us at solutions.pulsemotors@gmail.com.
2. Communication Channels:
We have discontinued handling issues via calls, messages, or WhatsApp. Please direct all communications to the provided email address.
3. Sales Team Protocol:
Our sales team is strictly not allowed to discuss any concerns or complaints over the phone. All issues must be reported via email to ensure proper documentation and handling. We kindly request that you do not force our sales team to discuss matters over the phone, as they are not authorized to do so.
4. Response Time:
We aim to address and resolve concerns within 2 to 3 business days. Some cases may require additional time, depending on their complexity.
5. Operating Hours:
Issues can be raised via email at any time. Our team will process inquiries Monday to Friday, between 10:00 AM and 4:00 PM.
6. Invoice Clarification:
As noted on our invoices, if your vehicle breaks down or requires any sort of work, it is the consumer's responsibility to arrange for the vehicle to be returned to the dealership or an authorized garage after contacting us.
7. Responsibility and Compliance:
We kindly ask that you refrain from trying to convince us of our responsibilities. Our professional team is well-versed in the relevant laws and consumer duties.
8. Our Commitment:
As a small but reputable car dealership, we work very hard to serve every single customer and ensure their satisfaction.
We value your patience and understanding as we strive to provide the best service possible.
Thank you.