Complaints

Updated Communication Protocol for Concerns and Complaints
Dear Valued Customers,
Thank you for your continued trust in us. To serve you more efficiently, we have streamlined our communication process. Please review the following guidelines:
How to Reach Us
Email Contact: For all concerns and complaints, please contact us at solutionspulsemotors@gmail.com.
Communication Channels: To ensure proper documentation and efficient resolution, we now handle all issues exclusively via email. Phone calls, text messages, and WhatsApp are no longer supported for complaint management.
Important Guidelines
Sales Team Protocol: Our sales team focuses on sales inquiries only and is not authorized to handle complaints or service issues by phone. We kindly ask that you respect this policy and direct all concerns to our dedicated email address.
Response Timeline: We strive to address most concerns within 2-3 business days. Complex cases may require additional time, and we will keep you informed throughout the process.
Business Hours: You may email us anytime. Our team reviews and responds to inquiries Monday through Friday, 10:00 AM – 4:00 PM.
Your Responsibilities
Vehicle Service: As stated on our invoices, if your vehicle requires service or breaks down, please contact us first, then arrange transportation to our dealership or an authorised service centre.
Documentation: Email communication helps us maintain accurate records and provide you with the best possible service.
Our Commitment
As a dedicated car dealership, we work diligently to ensure every customer receives professional, courteous service. We are committed to resolving your concerns fairly and in accordance with consumer protection standards.
Thank you for your understanding and cooperation.
Pulse Motors Team
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For all inquiries: solutionspulsemotors@gmail.com